Help centre
Answers to the common questions.
Everything we are asked more than twice, grouped by topic. If yours is not here, support replies within one working day.
Getting started and results
8 answers · What a check does, what the verdicts mean, how long lists take.
Credits and billing
2 answers · Credits, packs, refunds, invoices.
API
2 answers · Limits, languages, webhooks.
Integrations and the widget
1 answer · Newsletter platforms, WordPress, the form widget.
Security and privacy
1 answer · Storage, deletion, GDPR.
Result codes
Every status and reason, explained.
Getting started and results
How a check works
What a check does, what the verdicts mean, how long lists take.
What does Verifyre actually check?
Does verifying an address send an email to it?
How accurate is it?
What is a catch-all domain and why is it risky?
How long does a bulk list take?
Do credits expire?
Is my list stored?
Can I verify emails from my newsletter tool directly?
Credits and billing
Credits, explained
Credits, packs, refunds, invoices.
What happens to credits on cancelled jobs?
Do you offer invoices and bank transfer?
API
Building on the API
Limits, languages, webhooks.
What are the API rate limits?
Which languages have SDK examples?
Integrations and the widget
Plugging in
Newsletter platforms, WordPress, the form widget.
Will the WordPress plugin slow down my forms?
Security and privacy
Keeping lists safe
Storage, deletion, GDPR.
Is Verifyre GDPR compliant?
Contact support
Still stuck?
Write to us with the address or job in question and we will look at the transcript with you. Replies within one working day, seven days a week.
Developers: the API documentation and result codes cover every field and reason the API returns.